Refund Policy

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At VitaFit Performance, we stand behind the quality of our products. Because our supplements are ingestible health products, we maintain specific return standards to ensure product safety and integrity.   

Returns   

Due to the nature of ingestible supplements:

• Opened or used products are not eligible for return.
• Unopened and unused items may be returned within 14 days of confirmed delivery.
• Items must remain sealed, in original packaging, and in resellable condition.

To request a return authorization, contact support@vitafitperformance.com with your order number and reason for return. Unauthorized returns will not be accepted.

Due to the nature of digital content:

• All digital downloads, eBooks, and training programs are non-refundable once access has been granted or the file has been downloaded.
• If you experience technical issues accessing your purchase, contact support@vitafitperformance.com within 7 days of purchase and we will resolve the issue promptly.

By purchasing digital content, you acknowledge and agree that delivery occurs immediately upon purchase and that access constitutes fulfillment of the order.

Refund Processing   

Once your return is received and inspected:

• Approved refunds are issued to the original payment method within 5–10 business days.
• Shipping costs are non-refundable.
• Return shipping is the customer’s responsibility unless the item was damaged or incorrect.

Damaged or Incorrect Items  

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and your order number. We will resolve the issue promptly.   

Non-Returnable Items   

We do not accept returns or issue refunds for:

• Opened or used supplements
• Items marked final sale
• Digital products or downloadable content
• Subscription billing charges outside the stated cancellation window